Terms of Use
What happens if you got a feedback link after a job.
If you got a feedback link
Rapid Feedback (also written RapidFeedback) is a private feedback tool. Shops use it to ask how a job went. Five Star Local at fivestarlocal.co is the same business. The shop you hired sent the link, not us.
Rapid Feedback is not a review site
The rating and comments you submit on our form go to the shop only. That feedback does not go public. We do not post it to any directory. We do not send those comments to Google.
Google is the review site. We may point you to the shop’s public Google review page. We only send you there. We do not write or post the Google review. What you put on Google is between you and Google, and that is what can go public. You do not have to leave a Google review. Your Rapid Feedback reply stays private. If you indicate on Rapid Feedback that you were unhappy with the service, the comments are passed along to the shop so they can make it right.
The email you got
The shop typed your name and email. The message comes from the shop’s own Gmail or Outlook, not from a Rapid Feedback inbox. If you do not reply, the shop can send one reminder from that same inbox. They can turn the reminder off. The shop is responsible for following anti-spam law when they email you.
Your use
Be honest. Do not submit false, abusive, or defamatory content. We do not promise shops that reviews, extra jobs, or more calls will happen as a result of using our service.
If you are a shop
Shops can start a 90-day free trial with no credit card, then continue using the service for $49 USD per month. You can cancel anytime. Payments go through Stripe. We do not receive or keep your card number. People who fill in a feedback form are not charged. Shop terms and the full offer are on fivestarlocal.co.
As-is
The tool is provided as-is. We are not responsible for how a shop uses your feedback or what they do next.
Changes
We may update these terms. The date above is the current version.
Questions
Use our Contact page.